Order Cancellation


Without destroying the product you have received // without using, without using the delivery within seven (7) days from the date of delivery you can return as you received. Please return the product with a petition or return form including the product invoice, your order number.


In the same way without destroying the product // without using, you can change within fifteen (15) days from the date of delivery.


When changing and refunding, the cargo charge belongs to the customer, the cargos sent for counter payment are not accepted and are not deducted from the balance. After the return is confirmed, the price of the products purchased as a FREE SHIPPING will be transferred to your credit card or your account to be given within 3 to 5 business days after the return is confirmed.

To request a refund or exchange, please send an e-mail to info@sarofactory.com.

The product or products you would like to return.Please send to  : SAMİ SAN -Saro Factory- Dodurga Mah, Şahanlar Cd. No 3, Acıpayam / DENİZLİ.

Open and check the packages you think are damaged during shipment in front of the cargo authority you received. If there is any damage to the product, do not take delivery of the product to the courier. Please note that after the delivery of the product, the cargo company has fulfilled its duties.


The original packaging has been discarded, used, destroyed etc. Return and exchange of products is not accepted.


If the customer is to make the exchange or refund, he / she must give it back to him / her when it is delivered, if there is a deterioration in the use or resoldability, no refund or exchange can be made.


Any opening, deterioration, breakage, destruction, tearing, etc. of the product and its packaging. In cases where it is detected, and if the product cannot be returned as it was delivered to the customer, we cannot receive the product as a return or exchange.


In the event that the customer returns the product or returns from the exchange, the product price is returned within ten (10) days from the time the product is returned to us. Your credit card return fee is between 2-4 weeks by your bank. During this period, our company does not have any savings.


Money order refunds will be made within 3 business days within 7 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the ıza Canceled tı warning about your order has been issued, the whole price will be refunded to your credit card or bank to which you made the transfer. Refunds in installment sales are reflected to your credit card as a plus balance every month by your bank.